Description
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About The Manufacturer:
Four Generations of Rasmussen family members have proudly designed and produced innovative products in Whittier, California. It was 1907 when Rasmus Rasmussen, a Danish immigrant, opened his blacksmith shop on Philadelphia St. in Whittier, CA. In addition to more traditional blacksmith services, Rasmus quickly developed a sideline business making fancy fireplace tools and screens.
Order Confirmation:
Upon placing your order, you will promptly receive an email confirmation. Subsequently, we will conduct a thorough inventory check to ensure all items are in stock and available for immediate shipment. If your order aligns with the advertised delivery timeframe, we will promptly process it for shipment to our warehouse. In cases where the expected delivery time extends beyond the advertised timeframe, we will reach out to you via email and/or phone for confirmation.
Order Shipment:
Within one business day of your item being shipped, you will receive an email confirmation containing a tracking number. If you do not receive tracking information within six business days of placing your order, please don't hesitate to get in touch with us for assistance.
Estimated Time of Arrival:
Our typical delivery timeframe ranges from 2 to 10 business days. Custom-made products generally require 3 to 5 weeks for delivery. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will contact you to ensure your agreement with the revised timeline.
Covered Areas:
Please note that all estimated delivery dates and shipping costs advertised on our website apply exclusively to the Contiguous United States. For inquiries regarding shipping to Hawaii or Alaska, kindly reach out to our customer service team. While we do not offer direct shipping to Canada, we are more than willing to ship your order to the freight carrier of your choice.
Damages:
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders. Please note that custom-made items are not eligible for refunds once production has begun. To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section. Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund. Prior to returning an item, please contact us to discuss shipping details. All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
Please contact sales@belleflame.com for any questions regarding shipping time.
At Belleflame, we're committed to providing our customers with the best prices on the market. That's why we offer a 110% best price guarantee. If you find a better deal on the same product somewhere else, just let us know and we'll beat it by an additional 10%.
We believe that shopping should be easy, convenient, and most importantly, affordable. That's why we work hard to bring you the lowest prices on the products you love. But if you do happen to find a better deal elsewhere, we'll go the extra mile to make sure you get the best deal possible.
Here's how it works:
- Find a lower price on the same product from another retailer.
- Contact us with the details of the offer, including the website or store name, product name, and price.
- We'll verify the price and beat it by an additional 10%.
It's that simple! Our 110% best price guarantee ensures that you'll always get the best deal possible when you shop with us. So, why wait? Start shopping now and experience the difference of shopping with Belleflame.
At Belleflame, we believe that shopping should be simple, stress-free, and most importantly, enjoyable. That's why we work hard to bring you the best products, prices, and customer service in the industry.
Here are just a few reasons why you should choose us:
- Wide Selection of Products: We offer a vast selection of top-quality products from the leading brands in the industry. No matter what you're looking for, we have something for everyone.
- No Sales Tax, no Hidden Fees: just the lowest prices on the market. When you shop with us, you can rest assured that the price you see is the price you'll pay. No matter where you live, you can enjoy tax-free shopping with us.
- Fast and Free Shipping: We understand that you want your products as soon as possible. That's why we offer fast and free shipping on all orders.
- Easy Returns: We want you to be completely satisfied with your purchase. If for any reason you're not happy, just let us know and we'll make it right.
Guaranteed Secure Checkout
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Let customers speak for us
the main gain is my boss is happy. I have been planning for three months with my circle and they suggest this one. It took month to arrive but it was safe after all, my boss was happy. thats it. thank you belleflame.
I bought a few items for my outdoor kitchen, including access doors, drawers, power burner and a grill cover. Belle was having a sale, had no tax and free shipping, make them the best online price I could find. Moreover, after placing my order, I wanted to make a couple of changes to my order - add another item, and change an item. Their online chat help was exceptionally responsive and helpful.
Everything arrived well packaged. Will definitely order from them again.
Belle Flame not only had the best price for the unit I wanted, they also sell many of the parts and upgrades. When my unit was delivered, there were 2 issues in shipping and they stepped up and immediately handled them to my satisfaction after getting details, photos and working with carrier. I would recommend working with them and the Osburn stove is beautiful and excited to get it installed.
Price was way better than anywhere i looked, i was a little nervous about it but everything i ordered came fast and perfectly packaged. There was a slight miscommunication with the delivery company but that was on them not the fireplace store. Overall highest recommendations to use them. Thank you.
Great communication during shipping process, item arrived damage free, was well packaged to prevent damage. Could not be more pleased!
I was looking at the Montlake 300 wood insert on the internet and found Belle Flame. The price were less around $200-$300 from other stores and also they had a sales ongoing. I find this to be a better deal and talked someone named Moni on the phone. He confirmed everything was in stock and will be shipped next day after my order. I was really interested and put the order #4483 with them. We received the insets perfectly on time and make it installed within 3 weeks of purchasing. This is my best purchase ever and I will come back again to belle flame for their outstanding customer service. Thank you very much.
![Iron Strike Montlake 300 Wood Insert - [ML300GL]](https://cdn.shopify.com/s/files/1/0591/9912/7740/products/IronStrike-wbin-Montlake300_PD-1136x852-1_70x70.jpg?v=1669994648)
Great company! Very helpful in explaining the Stove before purchasing and the extra features. I ordered it way ahead of the scheduled project and did not install in until 7 months later. Customer services is definitely earned a 5 Star in my book! Many thanks to all there! We'll be calling again soon for our next project.
Excellent, sturdy, good looking product. Property packed for shipment. Arrived undamaged. Convenient scheduling of freight delivery to my home.
Knowledgeable staff, returned phone calls when requested, worked hard to find the correct stove for my needs and applied discount. Just amazing service. It's nice working with a company that really cares.
Napoleon | Trim Kit for Altitude™ X Series Fireplaces
Order shipped quickly. Good price
The Monesson Linear Ventless Fireplace was shipped as expected. However, one item, had some damage in shipment. I contacted Lionel to let him know. He was very kind and understanding and said that I should send photos of the issue. About a week later a new shipment was received. Unfortunately, another piece was faulty; the fragility of the "driftwood" was hard to keep safe. I contacted Lionel again he requested another shipment, this time with a placard identifying it was fragile. Fortunately the third try was successful. Thanks to Lionel for his great customer service our fireplace is now complete.
Very pleased with the Buck stove that we ordered. Unit was in excellent condition upon receipt. Unit works perfectily and will be added comfort during the long winter nights.
Belle Flame not only had the best price for the unit I wanted, they also sell many of the parts and upgrades. When my unit was delivered, There were 1 issue in shipping and they stepped up and immediately handled it to my satisfaction. After getting details, photos and working with carrier. I would recommend working with them and the stove is looking great and works perfectly.
Belle Flame worked tirelessly to ensure that my complete order was fulfilled. One of the driftwood pieces was broken in shipment and it took 3 tries to get the job done.
