Introducing the Empire Carol Rose 30" Wildwood Refractory Log Set - a mesmerizing addition to your fireplace that captures the essence of a traditional wood-burning fire. Designed to inspire warmth and comfort, these lifelike logs infuse your space with the rustic charm of a cabin retreat.
Crafted with meticulous attention to detail, the Wildwood Refractory Log Set mirrors the rugged beauty of natural wood. Each log showcases intricate textures, gnarls, and splits, ensuring an incredibly authentic appearance that's virtually indistinguishable from the real thing. As you gather around your fireplace, these logs create an atmosphere that beckons you to unwind, relax, and indulge in the soothing crackle of a cozy fire.
- Natural Elegance: Transform your fireplace into a captivating focal point with the rustic allure of the Wildwood Refractory Log Set.
- Lifelike Appearance: Each log is crafted to mirror the unique features of real wood, making for an impressively realistic presentation.
- Maintenance-Free: Enjoy the ambiance of a wood-burning fire without the hassle of chopping, stacking, or cleaning up after firewood.
- Year-Round Enjoyment: Even when not in use, the log set lends a touch of rustic charm to your living space.
- Safe and Clean: No sparks, ash, or smoke – just the inviting warmth of a fire, free from the usual mess and hazards.
- Effortless Installation: Easily incorporate the log set into your existing fireplace, instantly elevating its aesthetic.
- Eco-Friendly: Experience the charm of a wood-burning fire without contributing to deforestation or air pollution.
- Fuel Type: Natural Gas or Propane
- Available Size: 30"
- Heat Output: 50,000 BTUs
- Type: Gas Log Set
- Location: Outdoor
- 7 Piece Outdoor Refractory Log Set
- For use with outdoor Harmony burner system
About The Manufacturer:
Empire was the first to market vent-free heaters equipped with an Oxygen Depletion Sensor (now standard on all vent-free products in the U.S.). In the 1980s, Empire became the first to market a gas-fired heater that achieves 80-percent efficiency, and in 2006, Empire marketed the first vented gas fireplace to achieve 90-percent efficiency. From early floor furnaces (a forerunner to central heating systems) to console heaters to wall furnaces, to gas fireplaces and log sets, to the super-efficient Mantis fireplace system, Empire has adapted to market requirements.
Upon placing your order, you will promptly receive an email confirmation. Subsequently, we will conduct a thorough inventory check to ensure all items are in stock and available for immediate shipment. If your order aligns with the advertised delivery timeframe, we will promptly process it for shipment to our warehouse. In cases where the expected delivery time extends beyond the advertised timeframe, we will reach out to you via email and/or phone for confirmation.
Within one business day of your item being shipped, you will receive an email confirmation containing a tracking number. If you do not receive tracking information within six business days of placing your order, please don't hesitate to get in touch with us for assistance.
Estimated Time of Arrival:
Our typical delivery timeframe ranges from 2 to 10 business days. Custom-made products generally require 3 to 5 weeks for delivery. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will contact you to ensure your agreement with the revised timeline.
Please note that all estimated delivery dates and shipping costs advertised on our website apply exclusively to the Contiguous United States. For inquiries regarding shipping to Hawaii or Alaska, kindly reach out to our customer service team. While we do not offer direct shipping to Canada, we are more than willing to ship your order to the freight carrier of your choice.
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders. Please note that custom-made items are not eligible for refunds once production has begun. To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section. Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund. Prior to returning an item, please contact us to discuss shipping details. All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
Please contact firstname.lastname@example.org for any questions regarding shipping time.
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