Description
Introducing the Empire Pioneer Refractory Log Set – a masterpiece that redefines the ambiance of your hearth. Elevate your home with the enchanting allure of meticulously crafted logs that bring the beauty of nature indoors. Every log is a testament to authenticity, meticulously crafted to infuse your living space with rustic charm and captivating warmth. Ignite a timeless ambiance in your home with this exquisitely designed log set.
Incorporating the Empire Pioneer Log Set is like welcoming a piece of nature's tranquility into your living space. You don't need to venture outdoors to experience the crackling of logs and the captivating dance of flames. Whether it's a solitary evening of relaxation or a gathering of loved ones, the Pioneer Log Set casts the charm of an age-old hearth. Imagine yourself surrounded by the soothing crackle and the warm golden glow, a perfect companion for moments of relaxation and connection.
Benefits That Illuminate Your Hearth Experience:
- Captivating Ambiance: Infuse your space with an aura of tranquility, drawing everyone closer around the mesmerizing flames.
- Effortless Elegance: Elevate your interior design effortlessly, courtesy of the log set’s remarkable attention to detail.
- Year-Round Comfort: Experience the coziness of a fireplace throughout the year, without the need for constant maintenance.
- Realistic Appeal: Revel in the authentic appearance of hand-painted logs, replicating the natural beauty of wood.
- Instant Setup: Embrace the convenience of easy installation, letting the enchantment unfold swiftly.
- Safe and Clean: Bask in the glow of flames without worrying about ashes, soot, or the hazards of traditional firewood.
- Cost-Effective: Experience the joys of a fireplace without the upkeep expenses of traditional wood-burning systems.
Key Features That Define Excellence:
- Available in two sizes: 18" and 24/30"
- 11-piece Refractory Log Set
- Designed for use with elite radiant vented burner system
- Available for both Natural Gas and Propane conversion kits
- Burner selection required to complete the log set
- Compatible Burner options: Match Light, Manual Safety Pilot, Millivolt with On/Off Switch, Millivolt with Variable Remote Control, Intermittent Pilot with Variable Remote Control
Downloads For Your Convenience:
- Product Brochure
- Installation Instructions (Log Set)
- Installation Instructions (Match Light Model)
- Installation Instructions (Intermittent Pilot Model)
- Installation Instructions (Variable Remote Models)
- Installation Instructions (Manual & Millivolt Models)
Warranty Information:
- 3-Year Warranty – Vented Log Sets and Burners
- 1-Year Parts Warranty – Remote Control Systems
- Refer to the Product Brochure for comprehensive warranty details.
About The Manufacturer:
Empire was the first to market vent-free heaters equipped with an Oxygen Depletion Sensor (now standard on all vent-free products in the U.S.). In the 1980s, Empire became the first to market a gas-fired heater that achieves 80-percent efficiency, and in 2006, Empire marketed the first vented gas fireplace to achieve 90-percent efficiency. From early floor furnaces (a forerunner to central heating systems) to console heaters to wall furnaces, to gas fireplaces and log sets, to the super-efficient Mantis fireplace system, Empire has adapted to market requirements.
At Belleflame, we believe that shopping should be simple, stress-free, and most importantly, enjoyable. That's why we work hard to bring you the best products, prices, and customer service in the industry.
Here are just a few reasons why you should choose us:
- Wide Selection of Products: We offer a vast selection of top-quality products from the leading brands in the industry. No matter what you're looking for, we have something for everyone.
- No Sales Tax, no Hidden Fees: just the lowest prices on the market. When you shop with us, you can rest assured that the price you see is the price you'll pay. No matter where you live, you can enjoy tax-free shopping with us.
- Fast and Free Shipping: We understand that you want your products as soon as possible. That's why we offer fast and free shipping on all orders.
- Easy Returns: We want you to be completely satisfied with your purchase. If for any reason you're not happy, just let us know and we'll make it right.
Order Confirmation:
Upon placing your order, you will promptly receive an email confirmation. Subsequently, we will conduct a thorough inventory check to ensure all items are in stock and available for immediate shipment. If your order aligns with the advertised delivery timeframe, we will promptly process it for shipment to our warehouse. In cases where the expected delivery time extends beyond the advertised timeframe, we will reach out to you via email and/or phone for confirmation.
Order Shipment:
Within one business day of your item being shipped, you will receive an email confirmation containing a tracking number. If you do not receive tracking information within six business days of placing your order, please don't hesitate to get in touch with us for assistance.
Estimated Time of Arrival:
Our typical delivery timeframe ranges from 2 to 10 business days. Custom-made products generally require 3 to 5 weeks for delivery. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will contact you to ensure your agreement with the revised timeline.
Covered Areas:
Please note that all estimated delivery dates and shipping costs advertised on our website apply exclusively to the Contiguous United States. For inquiries regarding shipping to Hawaii or Alaska, kindly reach out to our customer service team. While we do not offer direct shipping to Canada, we are more than willing to ship your order to the freight carrier of your choice.
Damages:
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders. Please note that custom-made items are not eligible for refunds once production has begun. To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section. Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund. Prior to returning an item, please contact us to discuss shipping details. All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
Please contact sales@belleflame.com for any questions regarding shipping time.
At Belleflame, we're committed to providing our customers with the best prices on the market. That's why we offer a 110% best price guarantee. If you find a better deal on the same product somewhere else, just let us know and we'll beat it by an additional 10%.
We believe that shopping should be easy, convenient, and most importantly, affordable. That's why we work hard to bring you the lowest prices on the products you love. But if you do happen to find a better deal elsewhere, we'll go the extra mile to make sure you get the best deal possible.
Here's how it works:
- Find a lower price on the same product from another retailer.
- Contact us with the details of the offer, including the website or store name, product name, and price.
- We'll verify the price and beat it by an additional 10%.
It's that simple! Our 110% best price guarantee ensures that you'll always get the best deal possible when you shop with us. So, why wait? Start shopping now and experience the difference of shopping with Belleflame.
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