Introducing the Empire 18" Saratoga Refractory Log Set – an exquisite blend of craftsmanship and elegance that redefines the ambiance of your living space. Elevate your evenings with the mesmerizing flicker of flames dancing through intricately detailed logs, creating an authentic, cozy atmosphere that beckons you to unwind.
Crafted to perfection, this log set captures the essence of natural wood, without the hassle of maintenance. Carefully designed to emulate the rugged texture and rich colors of real logs, the Saratoga Refractory Log Set adds a touch of rustic beauty to any fireplace. The deep, warm tones of the logs complement both traditional and contemporary décor, seamlessly integrating into your home aesthetic.
- Embrace Cozy Evenings: Transform your fireplace into a captivating focal point, inspiring relaxation and togetherness.
- Maintenance Made Easy: Enjoy the charm of a real wood fire without the cleanup; no ash, soot, or smoke to worry about.
- Budget-Friendly: Experience the luxury of a roaring fire without the cost and hassle of procuring firewood.
- Safe and Efficient: No sparks, no fumes – just safe, controlled warmth for your loved ones to enjoy.
- Quick Installation: Effortlessly upgrade your fireplace setup and indulge in the soothing ambiance sooner.
- Year-Round Delight: Create a charming atmosphere even during warmer months with flames that don't produce heat.
- Environmentally Conscious: Reduce your carbon footprint by opting for a sustainable fireplace solution.
- Available in 18", 24" and 30" sizes.
- Available in Natural Gas or Propane.
- 6-piece Refractory Log Set
- Vent-Free Intermittent Pilot 18" Slope Glaze Burner with Thermostat Variable Remote Control (VFSE18N) (VFSE18P)
- Vent-Free Manual with 3-Position (Hi-Med-Low) Knob 18" Slope Glaze Burner with Standing Pilot/Piezo (VFSM18LP) (VFSM18NAT)
- Vent-Free Millivolt 18" Slope Glaze Burner with Remote Ready and Standing Pilot/Piezo (VFSR18LP) (VFSR18NAT)
- Vent-Free Variable Flame Height Control 18" Slope Glaze Burner (VFSV18LP) (VFSV18NAT)
- All vent-free products carry a five-year limited warranty with a five-year limited labor warranty.
- All remote controls and lighting systems carry a one-year limited warranty.
- Refer to Product Brochure for complete warranty info.
About The Manufacturer:
Empire was the first to market vent-free heaters equipped with an Oxygen Depletion Sensor (now standard on all vent-free products in the U.S.). In the 1980s, Empire became the first to market a gas-fired heater that achieves 80-percent efficiency, and in 2006, Empire marketed the first vented gas fireplace to achieve 90-percent efficiency. From early floor furnaces (a forerunner to central heating systems) to console heaters to wall furnaces, to gas fireplaces and log sets, to the super-efficient Mantis fireplace system, Empire has adapted to market requirements.
At Belleflame, we believe that shopping should be simple, stress-free, and most importantly, enjoyable. That's why we work hard to bring you the best products, prices, and customer service in the industry.
Here are just a few reasons why you should choose us:
- Wide Selection of Products: We offer a vast selection of top-quality products from the leading brands in the industry. No matter what you're looking for, we have something for everyone.
- No Sales Tax, no Hidden Fees: just the lowest prices on the market. When you shop with us, you can rest assured that the price you see is the price you'll pay. No matter where you live, you can enjoy tax-free shopping with us.
- Fast and Free Shipping: We understand that you want your products as soon as possible. That's why we offer fast and free shipping on all orders.
- Easy Returns: We want you to be completely satisfied with your purchase. If for any reason you're not happy, just let us know and we'll make it right.
Upon placing your order, you will promptly receive an email confirmation. Subsequently, we will conduct a thorough inventory check to ensure all items are in stock and available for immediate shipment. If your order aligns with the advertised delivery timeframe, we will promptly process it for shipment to our warehouse. In cases where the expected delivery time extends beyond the advertised timeframe, we will reach out to you via email and/or phone for confirmation.
Within one business day of your item being shipped, you will receive an email confirmation containing a tracking number. If you do not receive tracking information within six business days of placing your order, please don't hesitate to get in touch with us for assistance.
Estimated Time of Arrival:
Our typical delivery timeframe ranges from 2 to 10 business days. Custom-made products generally require 3 to 5 weeks for delivery. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will contact you to ensure your agreement with the revised timeline.
Please note that all estimated delivery dates and shipping costs advertised on our website apply exclusively to the Contiguous United States. For inquiries regarding shipping to Hawaii or Alaska, kindly reach out to our customer service team. While we do not offer direct shipping to Canada, we are more than willing to ship your order to the freight carrier of your choice.
It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. Your note should say "refused due to damage". You must also take photos of all sides of the box and send them to us within 2 days. If there are no damages visible before opening the box, you must note "subject to further inspection may contain concealed damage". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. After the claim is fully processed, we ship all replacements at absolutely no cost to you.
Cancellations & Refunds:
We offer free order cancellations before the shipping label or Bill of Lading is generated, or prior to the commencement of production for custom orders. Please note that custom-made items are not eligible for refunds once production has begun. To be eligible for a return, the item must be unused and in its original condition, with all packaging intact and in perfect condition. Orders delivered outside of the United States are not eligible for refunds. If your order arrives damaged, please refer to the "Damages" section. Our refund policy extends for 30 days. If 30 days have elapsed since your purchase, regrettably, we cannot process a refund. Prior to returning an item, please contact us to discuss shipping details. All refunds will be credited to the original credit card or PayPal account used for the purchase, within two days of receiving the returned items at our warehouse.
Please contact firstname.lastname@example.org for any questions regarding shipping time.
At Belleflame, we're committed to providing our customers with the best prices on the market. That's why we offer a 110% best price guarantee. If you find a better deal on the same product somewhere else, just let us know and we'll beat it by an additional 10%.
We believe that shopping should be easy, convenient, and most importantly, affordable. That's why we work hard to bring you the lowest prices on the products you love. But if you do happen to find a better deal elsewhere, we'll go the extra mile to make sure you get the best deal possible.
Here's how it works:
- Find a lower price on the same product from another retailer.
- Contact us with the details of the offer, including the website or store name, product name, and price.
- We'll verify the price and beat it by an additional 10%.
It's that simple! Our 110% best price guarantee ensures that you'll always get the best deal possible when you shop with us. So, why wait? Start shopping now and experience the difference of shopping with Belleflame.
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